Good afternoon, I would like to send a letter of appreciation for the manner in which Amanda assisted me with a query this afternoon. In the past I’ve had a few problems with One Plan call centre agents, one of which being my husband not being added to my policy after I phoned and emailed in on this. Long story short he ended up in Hospital seriously ill and we didn’t have any cover for him. (This matter was resolved after, but I still had to make payments up to R2100.00 to cover this unhappy event) Understandably I was very apprehensive after this, and started looking for a medical aid that I could count on.

 

I found out last week Wednesday that I was pregnant with my first child. Of course I was very nervous about the news, since this is completely unplanned and absolutely a miracle, and I emailed One Plan mail nabeel.a@oneplan.co.za on Tuesday to find out what my responsibilities toward One Plan is, and also what is covered. To this day I’ve received no response.

 

Yesterday I thought that Nabeel may no longer be in the employ of One Plan, so I mailed info@oneplan.co.za  When I again received no answer I opted to phone the call centre, something I don’t like to do, because I’ve received wrongful information in the past, when I was lucky enough to have the phone answered in time. I have to say that I truly had a low opinion of One Plan, and that I regretted ever telling friends and colleagues about the insurance, many of whom joined. This is where Amanda comes in, my phone rang only twice and she answered very friendly and upbeat. (This already turned my mood right around)

 

I explained to Amanda that I was pregnant and that I needed more information about One Plan’s policy w.r.t. pregnancy, she immediately congratulated me and gave me all the information I was looking for and even answered some silly questions I had. When I had a question she wasn’t sure about she didn’t brush me off, but took the time to make sure and gave me an informed answer. Even more than that I asked that she send me the information via email so I can go through this with my husband in the calm of my home. She didn’t hesitate and immediately took my details while I held the line.

 

Then she gave me some more general information while she waited to confirm that the email was delivered. The email didn’t go through and she immediately suggested that she would try mailing from a colleagues mail. Long story short I have the mail and am very grateful to Amanda for making this a pleasant experience in all.
Due to the service I’ve received from Amanda today, I will not be moving my family to a medical aid. To Amanda Thanks so much, and keep up the good job!
Kind Regards  Joani Sadie

 

 

 

Just a appreciation email from me. I really do appreciate all the help yourself & One Plan provide and the advice that I get is always tip.top J Looking forward to hearing from you regarding the letter regarding the “Authorisation” for the pregnancy. Have a great day further.
Regards, Zita Ferreira

 

 

 

Thank you so much.  It’s been a pleasure dealing with all of the ladies at One Plan since my son’s accident.  Your friendliness and professional manner are much appreciated.
Kind regards Wanda Kriel

 

 

“Thanks for all your assistance … good to see people still care about their Company’s reputation. I will certainly contact you should I ever have problem again.”
Leon Stoumann

 

 

“A mess too big to detail here took place on my elderly parents account with one plan. At first it seemed that no-one was willing to listen to our concern. Out of desperation I called the Fais Compliance and managed to speak to Lilian Mohr. This lady has been wonderful and took the time to LISTEN and understand our issue. She was persistant and had customer satisfaction as her main objective.

I can only praise and commend her for how she has handled the issue. I wanted to stop my cover with One-plan as a result of this mess but she has showed me that One plan has employed people who care. My elderly parents will now be helped further by Lilian to sort out a few issues with assistance they receive towards their medical aid. How wonderful it is to deal with someone who truly cares. Lilian I thank you very much for your efforts and your endurance to resolve the issue.”
Bruce Harrington

 

 

“Hi there, thank you very much, I appreciate your help very much! Unfortunately I couldn’t get to the bank, but I’m sure that all will be fine now… Thanks again, million times!”
Mariette Coetzee

 

 

“My father would like to extend his heart full thank you for all your assistance that you provided him with yesterday. It’s very rear in this day and age that someone in a senior position can provide the levels of service you do. Thank you very much.”
Youshen Naidu

 

 

“Thank you very much for your excellent service and assistance.  It’s been a great pleasure dealing with One Plan in obtaining a hospital plan for myself, my daughter and Granddaughter. I sincerely hope that I don’t pass on before the 90 days are up!!  I shall do everything in my power to prevent it. I hope to hear one day that you are general manager – your communications skills are excellent.”
Brenda Lynch

 

 

“Thank you very much for your quick response. I will definitely contact you in future is I have questions or need assistance . I have spoken to a few people at Oneplan and all of them (except Nicole, who was also very helpful) and they gave me the run a round, I had to constantly phone to speak to different people and nobody was able/willing to assist me. I would like to send an email to your supervisor to complement him/her on your friendliness , competence and willingness to assist. I would gladly do this, as I think they should employ more people like you. Oneplan will keep a lot more clients happy that way.

You were a breath of fresh air after a hard struggle to get assistance, and got cut off a few times. Even though I am not happy with the changes Oneplan made to the policy I will be staying with them after you explained the changes and went out of your way to accommodate me. When one is sick, battling to get information from your medical aid is the last thing one wants to do. I was just about to give up when I finally got you on the line. Oneplan should be greatful to have an employee like you. Thank you again for your assistance.”
Tessa Viljoen

 

 

“Thank you so much for your excellent service Nina.”
Teresa Taljaard

 

 

“Thank you very much for assisting me so quickly this was very professional from you. Have a lovely day”
Amanda Louis

 

 

“You are an absolute star!!! Thank you so much for you help and assistance, I really do appreciate it.  I owe you ONE!”
Vivienne Bothma

 

 

“I wish to thank you for a speedy response to my matter.  Well done! Thank you for your great customer services Renee.”

 

 

“Awesome news thank you so much Annette – Dylan will be forever indebted to you guys…… If you ever need a customer profile for prospective clients on the service I have received from you guys and your call centre since my inception 01 Sep 2010 please let me know and I will be too happy to send one. As a widow with 2 sons depending on me it is wonderful to know that you guys are there to back me as if you were the Dad……..Thank you!!!!!”
Michelle Andrew

 

 

Hi Amanda
“I would really like to once again commend you for the service I received from you at One Plan, it is really a pleasure when one deals with someone as efficient as you and processes a request with the urgency it required”

 

 

“I would like to let you know that I found Emmanuel Zwane to be the best person at Oneplan to talk to and I get a excellent reply and service from him. I trust that you will take this in consideration in future for him”
Retief Freysen

 

 

“You are the BEST Renee, thank you so much. So far you the most help full and friendliest person at oneplan. Thank you so much for that.”
Anne-Marie

 

 

“Thank you very much for calling me back. I really appreciate this… efficient people like you will make company successful… and I will still recommend clients to you! Because you were excellent and the service was great too…”
Genevieve Klassen

 

 

“I would like to thank Bashir & Susan at Oneplan Medical for excellent customer service. I visited the Oneplan office on 13th September 2011 to sort out account problems as well as chronic meds for my husband and myself. Bashir was called to assist and treated us with dignity & respect during the time that he was assisting us. Questions that he could not answer, he called Susan and she explained and discussed our problem and promised to take this up as soon as possible.

On 13the September at about 16:00 I was notified by SMS that my account queries had been handeled and the following day was informed by Bashir via mail that the meds applications are being processed.This to me is excellent service and I hope that Bashir & Susan will remain with Oneplan as customer can rely on staff like them. I want to advise people with any problems to contact them or to even go to their office and ask them to sort out problems.

These staff members are an absolute asset to Oneplan. I hope they will remain with Oneplan and keep on providing excellent service to the members. With employees like them the public cannot complain that staff are not prepared to go the extra mile”
Hello Peter

 

 

“I joined One plan about a year ago, my husband visted the doctor beginning September I did not know the claim procedure and neither did the lady at the doctors rooms, I was a bit agitated and decided to pay my account fully.

A few days later I called One plan and I expected all sorts of excuses for them not to honor my claim instead I was absolutely surprised by the excellent manner in which this lady handled my query and went the extra mile to assist me to an extent where my contact details were immediatly taken and I was called back within seconds this to prevent me from incurring telephone expense this is a sevice one does not expect in South Africa I must commend Oneplan for having such professional people on board.

I will recommend this medical insurance to everyone, this is a service one should appreciate and respect and hope that this service continue and respected by members or clients and not abused we need healthcare service that cares this will create a long standing successful relationship a thank you One plan and Renee”
Hello Peter

 

 

“I would just like to say a BIG THANKYOU to your team for their excellent service my son landed in hospital last week 19 September and I was extremely impressed when I phoned to find out about co-payments on the surgeon and anaethetist and everything and then Nina (I hope that’s right) phoned me to explain everything to me and she was so helpful and even when the hospital phoned for authorization, they were very impressed at how quick they got the number with no problems.

Yesterday I had a few claim queries which come from March , May and July which were not paid as yet, I have been dealing with Rene Cowley and she has been an absolute star, so professional, helpful, I am very impressed as service like this is extremely scarce. So well done to your whole team.”

 

 

“Thank you so much J You have been the most helpful and I appreciate your assistance in sorting this out for my. I am very impressed with your efforts. You have made my day, let me just say I am extremely happy with the level of service and customer care you provided me with. You an absolute asset to your Company and keep up the Great Work”
Monique

 

 

“Thank you so much for your great assistance. I am very impressed with your service; it’s not every day that one receives such outstanding service. Please forward this to your superior, for your great service .Keep up the good work. Much appreciated.”
Theona Smith

 

 

“Last night about 20:10 pm I called your claims department & spoke to Rene who has been excellent in her service.My daughter was very ill with chest pains & I had to rush her to the Rose Acres Clinic in Primrose Germiston. Rene told Me to go to the hospital & tell them to call her & she will issue them the certificate of insurance. I must say that she has done Her job very well. When we got to the hospital last night we did not have to make the call as the letter was already done By her. I must say that this is the service that anyone would enjoy and appreciate from Rene. Once again thank you.”

“Comments: I would like to personally commend Eric Mnisi for the lovely customer service whilst setting up my Pet Insurance!He was very professional, efficient and great to chat to!I am a OnePlan member and greatful that I can have my pets on the same medical plan as I am!Thank you ERIC MNISI! My beloved little ones are happier knowing they are insured! Thank you One Pet! & Eric Mnisi!”
Angela Muthuma

 

 

“I emailed my Referral form, got my reference number, went to the specialist, paid direct after visit.  All went well.  Well done to Oneplan.  When I got to the doctors rooms they actually down grated Oneplan medical Insurance and I proved them wrong.  Now they understand how it is working as they said that the Oneplan clients does not pay their accounts, but it is because they do not follow the process correctly.”
Antonet Heystek

 

 

“Thank you again for your assistance in this regard, you have instilled a renewed confidence in me, with regards to OnePlan and your customer service. My call was today answered in 1min45 sec. THIS IS SERVICE!!! Our specialist visit was great and went without a hitch! The idea of having the funds right there takes a HUGE load off your mind and you save money, the doctor is happy as he received his funds and your client is happy!! I will refer my friends and family to OnePlan as well.”

 

 

“Nina dear – You are a great asset to your company and it was a pleasure dealing with you.Your efficiency and willingness to assist amazed me in to-day’s culture, where no one goes the extra mile for clients anymore. PLEASE PASS THIS EMAIL ON TO YOUR MANAGER!!! It was a pleasure dealing with you and I will certainly recommend One Plan to all my friends & family. Free advertising for your company. GOD Bless”
Joan Ditchfield

 

 

“Good Morning – I would like to bring it under your attention that I am beyond pleased with the assistance I received from your consultant “Emmanuel Zwane”. He has assisted me with all my queries (past 2 months) in record time and always kept me up to date on the progress of my queries. He is definitely one of the reasons that I recommend one-plan to all my friends.

Fast and friendly service like this is hard to find these days. Thank you for everything Emmanuel – I am sure that we will keep on building on our relationship for years to come.”
Lizelle Agenbag

 

 

“Thank you for your efficient service!!”
Miss G Gomez

 

 

Dear Oneplan

Thank you so much for this wonderful website, i can check and see my account and profile all the details it is very very user friendly thank you for having introduced ONEPLAN or intitiated this wonderful insurance- i salute you ONEPLAN you are the greatest

Zainab Megahed

 

 

Good day Nathaniel

I wish to thank you for the quick response on my request to join you as a member, well done thank you very much.
I am impressed with the level of professionalism that you carry and believe your company is lucky to have you in their employ.

Have a good day and keep up the good work…..!

Regards
F J Veldman

 

 

Leslie,
Dankie vir al jou moeite.Jou diens was uitstaande en alle inligting wat ek voor gevra het,het jy aan my verskaf. Jy is voorwaar`n aanwins vir die maatskappy vir wie jy werk!! Sterke met die verkope en ek sal verseker mense na jou verwys!!

Chris Lerm

 

Hi Collen

Thank you very much for your assistance in this matter. If this is how you deal with clients, I can only image how you do deals with your claims.

I will and can proudly recommend Oneplan to anyone.

Kind regards,
Alice Titus

 

Dear Sugan,

 

A VERY BIG THANK YOU TO ONE PLAN ! I HAVE ONLY BEEN COVERED FOR 1 MONTH AND THANK GOODNESS I AM !

This accident put me down a lot and if I didn’t have OnePlan I’m not sure what I would have done. From the minute I got to causality the lady called in and 10 min later all was cleared and I was attended to immediately. I was run over by a 4 x4 and extensive X rays and tests from head to toe were done, I received a courtesy call from OnePlan with best wishes at least three times and today you wished me well again

THANK YOU! AND YES YOU HAVE BEEN REFERED AND 7 NEW MEMBERS HAVE GONE OVER [edited]

My family are all happy and they have all joined you

THANK YOU ONE PLAN
Mrs. J De Caires

 

Dear One Card Management

From the time that myself and my family first found out and then joined the One Card plan, we have been extremely taken with the entire concept and have been eager to spread the word managing to recruit quite a few companies and individuals using Helio e Sa, a consultant at One Card.  Helio e Sa has been an absolute gem.  I am extremely impressed with his customer service level which I believe adheres to international standards.  South Africa is well known for bad service as I’m sure many have experienced and probably one of the reasons, this young man caught and held my attention.  Turn around time is excellent.  Telephone manner is awesome and product knowledge a real blessing because there is nothing worse than chatting to a consultant who doesn’t have a clue about the product that they are promoting.

Although I now live and run a company in Johannesburg , my hometown is East London in the Eastern Cape and I visited for a week recently.  The moment I started talking about One Card, I managed to hold everyone’s attention.  There are many many companies and individuals extremely interested.  Wendy Sangerhausen from Red Alert has her entire company interested so I’ve given her details to Helio whom, I have no doubt, will sort and sign them up.  I am putting the word out and people are calling me with regards to the insurance.  Once we have enough companies and individuals interested in the Eastern Cape, it might be a good idea to send Helio through to attend the meetings as he will be able to answer all the questions asked.

I’d like to thank you for putting One Card together and I have no doubt that 99% of South Africans will join the moment they’re aware of it.  The plan is affordable, covers a whole lot and has excellent staff.  The right recipe for success in my opinion.

 

Warmest Regards
The Travelling Bride team of Consultants
Candice Marrilyn, Leon, Renee and Shelley

 

 

Dear Michael

To the Management and Dedicated Staff at One Plan,

After searching for months for a decent, affordable medical insurance, I stumbled across the One Plan Website. Once making a few simple inquiries, filling in an application form, I was accepted no questions asked, and given the assurance that my daughter and I were finally covered by a Medical Insurance, that would take care of us.

I want to thank you all for the brilliant and wonderful manner in which you assisted me with my application, not to mention that Michael himself took immediate control, personally contacting me to assure me of the service offered, and to answer any further questions I might have had, and also took the time out to follow up with me on the progress of my application and issuing of my cards. My experience thus far with One Plan has been nothing short of outstanding, and I think that you all are the “Crème de la Crème” of Medical Insurance providers.

I look forward to a long relationship with One Plan, and will have no hesitation in recommending your company to anyone in need of medical insurance. I wish the company well, and know that One Plan will go from strength to strength, and will become the leader in the market.

Kind regards
Shaelee Jacobsen-Small