STATUTORY DISCLOSURES – INTRODUCTORY LETTER AND
SECTION 13 CERTIFICATION
DISCLOSURES REQUIRED IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT 37 OF 2002
1. Status of Financial Services Provider in terms of the FAIS Act
Outsourced FAIS Solutions cc is an authorised Financial Service Provider, Company Registration number 2007/008602/23, FAIS License number 31724. Dawn Julyan (ID 6909230072080) and Bernard van Rooyen are key individual approved by the Financial Services Board Oneplan™ is appointed as a representative of the FSP by virtue of a written mandate.
2. Representative Personal Contact Particulars
Cell No: 083 631 1256
Telephone No: 010 001 0141
Facsimile No: 086 697 6870
E-mail: lilian.m@oneplan.co.za
3. Remuneration
Oneplan™ is a representative in terms of a written mandate of the FSP, and receives incentive remuneration from product providers as per the maximum commission permissible in addition to any fees contracted directly with any client and agreed to in writing. No incentives are provided by the FSP to its representatives.
4. FSP Representative Office Contact Particulars
Physical Address: 54 Maxwell Drive, Woodmead North Office Park, Ground Floor, Woodmead, Gauteng, South Africa
Postal Address: PO Box 652075, Benmore 2010, Gauteng
Telephone No: 010 001 0141
Facsimile No: 086 610 3918
E-mail: info@oneplan.co.za
5. Responsible Key Individual Contact Particulars
Physical work address: 481 Barry Hertzog street, Waterkloof Glen 0181
Telephone No: 012-998 7938
Facsimile No: 086 636 5217
E-mail address: dawn@legal1.co.za
6. Qualifications and Memberships
Total Experience in the Financial Services Industry: 8
Inception: 2009
7. Independent Status of (FSP) and Professional Indemnity Insurance
FSP has agreements with most of the major product providers being:
Centriq Insurance Company, Lifesense Group, Netcare 911, Faranani Healthcare Managementand our representatives are authorised to place business with any of them. In the past 12 months this business did not earn more than 30% of its income from any product provider. FSP has no financial interest in any product supplier. We do carry professional indemnity insurance as our representatives are required to have this in place.
8. Authorisation
The FSP accepts responsibility for the actions of the above mentioned representatives acting within the mandates listed below. The representative is authorised to give advice and render intermediary services on the following product categories:
Long term insurance category A, B and C,.
The financial services provider will not be held liable in terms of any prejudice in respect of services or advice provided by any representative which falls outside the scope of this authorisation, and any complaint in respect of any product which falls outside the definition of financial product of the FAIS Act, can not be forwarded to the FAIS Ombud
9. Complaints Procedures and conflict of interest
If you have a complaint, please contact the FSP Key Individual. He/She will assist you to address the concerns you have. Please note that in terms of the FAIS act, all complaints must be addressed to us in writing. Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsmen whose detail appear below, but in particular with the FAIS Ombud. If you wish to learn more about our complaints policy and procedure, please contact our complaints officer Ms Julyan at the office number above or consult our website www.fais2.com.
FSP 31724 subscribes to the highest ethical code and we require all our representatives to adopt this in their dealings. A copy of our conflict of interest policy can be found on our website.
10. FSP Compliance Officer’s Details
Madhu Patel
Compliance practice number 177
Telephone No: (031) 3096363
11. FAIS Ombud Details for all FAIS advice related complaints
The Customer Contact Division
The FAIS Ombud:
Celtis House, Eastwood Office Park, Lynnwood, Pretoria
PO Box 74571, Lynnwood Ridge, 0040
Telephone No: 0860 FAISOM (0860 324 766)
E-mail: info@faisombud.co.za
12. Long term Ombud details for all Long term insurance complaints
3rd Floor Sanclare Building, 21 Dreyer Street, Claremont, 7700
Private Bag X 45, Claremont, 7735
Telephone No: (021) 657 5000
Facsimile No: (021) 674 0951
E-mail: info@ombud.co.za
